Refund policy

• For our customers’ safety and satisfaction, we cannot accept returns of products, even if they are in their original condition, unless an error occurs beyond the customer’s control, such as a technical malfunction on the website.
• Products may be exchanged within 7 days from the date of purchase if they are damaged or have a manufacturing defect. In this case, the customer will receive a replacement product without a refund. The damaged product must be returned in order to receive the replacement.
• If the customer refuses to receive the shipment, or provides incorrect details such as a mobile number or email address that result in the order being returned to us, the delivery fee will be deducted from the order value. If the customer wishes to receive the shipment again after it has been returned, delivery fees must be paid again.
• Please note that we are unable to modify the contents of an order once it has been processed.